Anonymous
map-marker Visalia, California

Ripped off

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software useless. They took my money several years ago, but the software as ineffective.
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Lorenia Oqy

DRIVER HOUND CRASHED MY COMPUTER.!!!!!!!!!!!!!!!!!!

ON 6/15/2017 I DOWNLOADED DRIVER HOUND TO FIX POSSIBBLE MISSING OR OUTDATED DRIVERS,!!!!!!!!!!! AFTER GETTING SCAN COMPLETE IT RECOMMENDED TO PURCHASE SOFTWARE PROGRAM I DID SO FOR $34,95. I ENTERED LICENSE KEY AND PROCEEDED TO RUN PROGRAM AFTER 30 TO 40 MINUTES IT WAS STILL RUNNING AND NOT COMPLETEING PROGRAM I TRIED CALLING PHONE NUMBER AND GOT MAILBOX TRIED E-MAIL AND NO ANSWER.???? I FOUND OUT THAT THERE IS NO SUPPORT FROM THIS COMPANY XIONIX.!!!!!!!!!!! I HAVE BEEN CALLING EVERY DAY AND E-MAILING STILL NO RESPONSE 6/25/2017.???? MEANWHILE I HAD TO MANUALLY SHUT DOWN MY COMPUTER AND LOST ALL MY FILES & PROGRAMS, WOULD NOT RE-BOOT HAD TO CLEAN HARD DRIVE ASIT BECAME CORRUPTED.!!!!!!!!!!! I HAVE SPENT DAYS REINSTALLING WIN 7 TO WIN 10 & ALL THE NECCESSARY UPDATES & PROGRAMS TO GET MY COMPUTER RUNNING AGAIN.!!!!!!!!!!!! MY EXPERIENCE WITH THIS COMPANY HAS BEEN A NIGHTMARE.!!!!!!!!!!! THEY SHOULD BE PUT OUT OF BUSINESS THEY ARE A BLACKMARK ON THE COMPUTER SOFTWARE INDUSTRY,!!!!! A FRAUD AND A REAL SCAM.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Loss:
$3495
Cons:
  • No customer support
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Doesn't work.

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Looks like its downloading driver files then hangs. Empty files. Using I7 with windows 10 .Its a ripoff. No response from customer service.
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Reason of review:
Bad quality
Anonymous

DRIVER DETECTIVE BETTER THAN DRIVER HOUND.!!!!!!!!!!!!!!!!

DRIVER DETECTIVE HAS SUPPORT PEOPLE ANSWER PHONE & E-MAILS WHILE DRIVER HOUND XIONIX THE PARENT COMPANY TAKES YOUR MONEY AND DOES NOTHING TO HELP YOU IF YOU HAVE A PROBLEM SO CALLED 60 DAY MONEY BACK GUARANTEE DOESNT APPLY IN THIS COMPANYS WEBSITE AS THEY DO NOT EVEN ANSWER PHONE OR E-MAILS. THEY HAVE MANY OTHER PRODUCTS LISTED AND IF THIS IS THE WAY THEY HANDLE THE DRIVER HOUND CUSTOMERS THEN THEYA LL MUST BE A CAM TO GET YOUR MONEY AND NOT GIVE THE CUSTOMER THE SUPPORT THAT THEY NEED.I HAVE NEVER RUN INTO A COMPANY THAT SO BLATANTLY IGNORED A CUSTOMERS REQUEST FOR HELP TO GET THE SOFTWARE OR PRODUCT TO WORK OR REPLY TO A REFUND REQUEST.THE PHONE ANSWERING SERVICE PERSON JENIFFER MUST NEVER RETURN CALLS AND THE ANSWERING MACHINE A TOTAL SHAM AS I HAVE LEFT MESSAGES EVERYDAY AND GOTTEN NO CALLS BACK SINCE THE 15TH OF JUNE THE SAME WITH THE E-MAILS MUST BE THE CLINTON SERVER IN HER BASEMENT,?????????
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Reason of review:
Poor customer service
Marcelyn Agc
map-marker Orem, Utah

Poor customer service contact

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i just purchased 12/5/16 and can not open to enter key code, ive sent two emails, ill give it time but the real problem is the voice mail box is full, and that's a scary thing starting a new relationship. ive got a purchase hanging out there without support, ive also looked for the local business telephone number and cant locate. when you go to support it give you this msg ...... IF YOU RUN THE REGISTRY SCAN PRIOR TO ENTERING YOUR LICENSE KEY, YOU WILL BE ASKED TO PURCHASE REGSERVE AGAIN. but it does NOT tell you what happens to the first o second charge since you cant talk to anyone.
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Loss:
$50
Cons:
  • Zero customer service full voice mail
  • Especially new customers
  • Lack of customer support
Reason of review:
Order processing issue

Preferred solution: Deliver product or service ordered

2 comments
Guest

My dad was just scammed by this company. Do yourself a favour.

Print the receipt and take it to the bank and ask to have the charges reversed. This smells of a total scam company.

Guest
reply icon Replying to comment of Guest-1261010

i did contact the bank after 3 weeks, this morning i also received the refund from Xionix, either because of my email requests, or the banks charge back, case closed.

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Anonymous
map-marker Lahaina, Hawaii

Doesn't Work

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This is just a bogus product. Does lots of in and out of computer with what it claims. But basically, it does nothing but add more problems to an already over burdened hard drive. I suggest you NOT buy this product!!!!!!!!!!! And why do I have to write and write more and more words in order for this comment to be applied????? So I will continue to write and write so that I can meet the 80 word limit to have this published
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Loss:
$30
Pros:
  • Promise
Cons:
  • Promise was not fulfilled
Reason of review:
Bad quality

Preferred solution: Full refund

Mark S Vjp
map-marker Fort Lauderdale, Florida

RegDefense takes your money and ignores your pleas for help.

Updated by user May 20, 2012

After submitting my complaint about RegDefense, I decided to bombard Xionix/RegDefense with emails. I sent 20 emails, one right after another, to their support line demanding a refund for my monies since they would not respond to my request for help. I sent these emails to their billing department, support department, customer service department, tech department - every department that they offered. Two days later, I received a reply that they were refunding my money and that they were sad to see me go. Not once did they apologize for their complete lack of service or ask what they could do to help me and to keep me as a customer. I take it, they do not give a *** about their customers! Albeit, the refund was in the bank a few days later.

I don\'t know what department finally came through, but the bombardment of emails seemed to work.

It is a shame that they treat their customers this way. I enjoyed and relied upon their program to keep my computer running smoothly. I have since found another company that seems to work for my needs better than RegDefense. I guess in the long run, I came out ahead of the game.

An update from \"One very ignored customer.\"

Original review Apr 19, 2012
This complaint is against RegDefense d.b.a. Xionix. I have been a customer of Xionix for approximately three years. I used their RegDefense program to speed up my computer's performance and eliminate errors in order to keep my computer running smoothly and in good working order. I have had no problems with the program itself. My complaint is with their customer service – or lack thereof. Until February of this year, I have had no need to contact them. However, my computer "crashed and burned," and I had to purchase a new computer. I tried to transfer my account over to the new computer, but it will not let you do so until you close out your account on the old computer. That is impossible to do since the old computer will not turn on. I emailed RegDefense through their customer support which they offer to their customers. The address they post for this is http://www.xionix.com/support/contact.php. I have been emailing RegDefense several times a week since February explaining the situation and asking for help in resolving this issue. They have not responded once over these last two months! I had just renewed my yearly subscription three months before this happened, and I consider their act of ignoring my pleas for help has become totally abusive by now. They have no regard for the satisfaction of their customers. They certainly want your money, but God forbid if you every have a problem, because you cannot get any person to respond to you in order to resolve an issue. I have even asked them to cancel my account and refund my money. Still, no response! RegDefense is fine as long as you do not have to contact them. They claim they are an "Award Winning Company." In my opinion, the only award they win is the award for "No Customer Service What-so-ever." If you have any problems, you might as well forget about it. This company seems to not know, or care, that you exist – I don't even know if they have any people working for them; it doesn't appear that they do. One very ignored customer.
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