Xionix
Xionix Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Xionix has 1.2 star rating based on 4 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Promise.
Cons: Lack of customer support, No customer support, Zero customer service full voice mail.Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Ripped off
DRIVER HOUND CRASHED MY COMPUTER.!!!!!!!!!!!!!!!!!!
- No customer support
Preferred solution: Full refund
Doesn't work.
DRIVER DETECTIVE BETTER THAN DRIVER HOUND.!!!!!!!!!!!!!!!!
Poor customer service contact
- Zero customer service full voice mail
- Especially new customers
- Lack of customer support
Preferred solution: Deliver product or service ordered
Doesn't Work
- Promise
- Promise was not fulfilled
Preferred solution: Full refund
RegDefense takes your money and ignores your pleas for help.
After submitting my complaint about RegDefense, I decided to bombard Xionix/RegDefense with emails. I sent 20 emails, one right after another, to their support line demanding a refund for my monies since they would not respond to my request for help. I sent these emails to their billing department, support department, customer service department, tech department - every department that they offered. Two days later, I received a reply that they were refunding my money and that they were sad to see me go. Not once did they apologize for their complete lack of service or ask what they could do to help me and to keep me as a customer. I take it, they do not give a *** about their customers! Albeit, the refund was in the bank a few days later.
I don\'t know what department finally came through, but the bombardment of emails seemed to work.
It is a shame that they treat their customers this way. I enjoyed and relied upon their program to keep my computer running smoothly. I have since found another company that seems to work for my needs better than RegDefense. I guess in the long run, I came out ahead of the game.
An update from \"One very ignored customer.\"
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My dad was just scammed by this company. Do yourself a favour.
Print the receipt and take it to the bank and ask to have the charges reversed. This smells of a total scam company.
i did contact the bank after 3 weeks, this morning i also received the refund from Xionix, either because of my email requests, or the banks charge back, case closed.